Velqazyn™ · Delivery Information
Shipping Policy
Here is how we prepare and deliver your kitchen essentials.
1. Order Processing
Orders are typically prepared within 2–4 business days after payment confirmation. Processing may take up to 5 business days during busy periods. Business days exclude weekends and applicable holidays.
2. Delivery Estimates
Estimated delivery to U.S. addresses is 10–15 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Delivery to other available destinations may vary; any available shipping choices are displayed at checkout.
3. Shipping Charges
The applicable shipping cost, if any, is displayed during checkout before you place your order. Promotions may change the amount shown.
4. Order Tracking
When tracking is available, we will send the tracking details to the email address used at checkout after your order ships. Tracking updates may take some time to appear.
5. Accurate Delivery Address
Please check your name, street address, apartment or unit number, postal code, and phone number before placing an order. Contact us immediately if a correction is needed. Address changes may not be possible after dispatch.
6. PO Boxes and Restricted Addresses
Delivery to PO boxes, APO/FPO addresses, or certain remote locations depends on carrier availability. If an address cannot be served, we will contact you about available options.
7. Delays
Weather, carrier congestion, customs review, holidays, and address issues can affect transit times. If your order is delayed, contact us with your order number so we can check its status.
8. Lost or Missing Packages
If tracking has stopped updating or the package appears lost, email us. We will review the tracking information and work with the carrier where appropriate.
9. Marked Delivered but Not Received
Please check nearby entrances, your household, building staff, and the carrier's delivery details first. If the package is still missing, contact us with your order number.
10. Damaged Deliveries
If your item arrives damaged, contact service@velqazyn.com within 7 calendar days after delivery. Include photos of the item and packaging.
11. International Orders
Where international delivery is available, import duties, taxes, and customs requirements may apply. Any charges not collected at checkout may be payable by the recipient, subject to local law.
12. Shipping Questions
For help with a shipment, email us with your order number and the email address used at checkout.